A recent SurePayroll article explored the value of a cost effective virtual receptionist or assistant, as this feature has become more popular with small and medium-sized businesses in recent years. The SMB payroll services provider cited VANetworking.com, which argued that cost effective virtual receptionists can save a company up to $60,000 per year.
“Although a virtual assistant’s hourly rate is typically more than that of a full-time, in-house employee; businesses that hire virtual assistants come out ahead in the end,” SurePayroll stated. The article added, “Virtual assistants are an interesting phenomenon in the U.S. workforce today, mostly because they provide clients with specialized help, save them money and give them the most elusive commodity: time.”
A Virtual Receptionist Sounds Professional
While virtual assistants can provide a broad range of services, SMBs can leverage a virtual receptionist and virtual answering service from AccessDirect to reduce costs and save time. A recent release from United Virtual Office explored how businesses can approach choosing the best possible virtual receptionist to meet their individual needs, noting that organizations can have unique demands for good organizational skills and patience.
“Being a virtual receptionist is no push-over,” the teleworking experts stated. “While typical receptionists just answer the phone, receive delivery packages and make hand-written notes, their online counterparts must have workable knowledge of certain communication software as well as searching skills over the internet. They also answer calls but it is usually done through voice over internet protocol devices or other programs with internet call function.”
AccessDirect’s virtual PBX system includes a live virtual receptionist feature, putting many resources to work for small businesses looking to improve communications and grow. While the current restricted economic climate has contributed to the rapid adoption of virtual services, the significant advantages of virtual support will continue to drive enterprise adoption as the economy improves.
