Virtual Receptionist

Convey a Big Business Presence with a Virtual Receptionist

The number of small businesses in the U.S. has increased 49 percent since 1982 according to the Small Business Administration (SBA)¹. Among these small businesses are single-person operations and service professionals: like plumbers, freelancers, independent consultants, salespeople, computer programmers, website developers—and a wide range of others. Such a wide range that a new term has emerged to refer to these independent professionals: gig workers. The gig economy has received much attention recently due to the rapid growth of independent services like Lyft and Airbnb.

While the variety among these gig workers is wide, there’s one thing that many have in common: the need to convey a big business presence, especially when consumers are attempting to reach out to connect with them by phone. That’s where a virtual phone assistant can provide big benefits. Think of it as an e-receptionist.

What does a plumber do when they’re on a job site and another potential client calls?

When a website developer is intent on a project and the phone rings, how can they avoid being distracted?

For these and many other lone, or small business professionals, virtual receptionist software provides a convenient, and cost-effective option. An automated front desk system ensures your callers are answered quickly and professionally, even when there’s no one available to answer the call. Whether your business is large or small, we’re confident that you could benefit from a virtual receptionist system.

Virtual Receptionist Features

Let’s take a deeper dive into the many features available through AccessDirect’s small business automated receptionist system.

Your virtual receptionist software allows you to manage your calls with features found in Fortune 500 companies including:

An AccessDirect virtual receptionist software solution comes with the best service and support in the industry. We go beyond the basics to provide you with additional services to help you convey a big business presence and brand, regardless of how large your business actually is. With our automated receptionist system, you’ll benefit from:

Here’s another big benefit for choosing AccessDirect for your virtual receptionist services. We offer flexible plans so you’ll pay for only what you need. Every business is unique—we offer a wide range of virtual receptionist options you can customize to fit your needs specifically.

Customers Appreciate the Convenience of a Virtual Phone Attendant

Business today is mobile, flexible and fast-paced. Customers call when it’s convenient for them… and they prefer to convey a message directly to the person who can answer their question or act on specific information.

Greet your callers with a professionally recorded virtual receptionist, customized message and menus that easily direct them to the right place the first time that they call. With an automated receptionist system, there’s never a busy signal and they are immediately transferred to a live person or voicemail equipped with advanced features so you can stay connected from wherever you are.

Virtual Call Management that Works for You

Set-up your own virtual receptionist software in minutes with our virtual pbx phone system. AccessDirect provides a suite of advanced features that allow you to be responsive and efficient all day, every day. With our customer service professionals to assist you with crafting a script for your greeting(s) and menus that direct your callers to individual extensions or departments, you’re up and running in no time. Of course, you can change greetings and extensions whenever you want. It’s easy with our auto attendant software.

Our virtual phone attendant system works with your existing devices: cell phones, VoIP phones or traditional land lines. Use our Find Me/Follow Me technology to ensure you never miss an important call. Callers can be routed to as many numbers or devices as you designate in order to reach you wherever you may be.

Benefits of Automating Tasks at Work

There are a lot of tasks that must be done in any small business environment. But, as Mark Riffey points out in a Flathead Beacon article²: “Mandatory doesn’t mean a person has to do it.” In fact, today’s technology means that many tasks at work can be automated these days—from answering and transferring phone calls to taking and sending messages via voice or text.

The ability to save time that would typically be spent on routine tasks can help entrepreneurs and small business owners focus their efforts on higher value tasks—like customer service, lead generation or business development.

According to McKinsey, for instance, an incoming call can cost a company $2-10 when handled by a receptionist, while an automated virtual receptionist costs as little as .20.

GET CUSTOM SOLUTIONS WITH AUTO ATTENDANT SOFTWARE

Voicemail-to-email and call forwarding aren’t the only available options. Every part of your automated receptionist software system can be customized to fit your business needs.

Want calls to come to your cell phone, but only during business hours? No problem. We can program each individual extension to send calls to your phone or straight to voicemail during the hours you choose.

Need a single mailbox that sends messages to multiple people? Sure, we can do that too. Messages can be sent to an unlimited number of email addresses. We can even send text notifications if you prefer.

AccessDirect’s state-of-the-art virtual receptionist service offers Fortune 500 functionality that your small business can easily afford. There’s no hardware to buy, and we can program your account in less than a day. You’ll be amazed at how easy it is to manage your business communications with assistance from AccessDirect.

WHAT TO LOOK FOR IN A VIRTUAL PHONE SERVICE PROVIDER

Obviously “what does it cost?” is always at the top of business owners’ lists of questions when shopping for any service. That’s a given and a place where AccessDirect excels.

But, beyond price, you’ll want to find a virtual receptionist service provider that has longevity in the marketplace, a proven cadre of satisfied customers, a wide menu of options and a track record in personal customer service.

That’s exactly what AccessDirect has been offering since 1997. We go beyond the basics to provide service and functionality to meet the needs of business professionals across a wide range of industries and phone service needs.

Your Virtual Phone Attendant Includes Complete Customer Service

You only get one chance to make a good first impression. If you operate a small business, it’s important that customers receive a professional, courteous greeting whenever they call. Unfortunately, not all business owners have room in the budget to hire a full-time receptionist. That’s where an auto attendant phone system can be a huge asset to your company. At AccessDirect, we’ve got you covered!

With AccessDirect’s automated receptionist system there’s no need to pay a salary and benefits for someone to answer your phone and transfer calls. And, there’s no need to worry about “down time” when serving customers across various time zones. No matter what time of the day or night it is, AccessDirect offers always on responsiveness for your customers. Why limit yourself to regular business hours when you could have a automated receptionist on the job 24/7/365?

AccessDirect offers cost-effective virtual receptionist software and a virtual receptionist free trial that allows you to provide excellent service and minimize your business expenses.

Add a virtual receptionist to your phone service for Fortune 500 functionality that you can easily afford. Contact us to speak to a customer service specialist or call 877-599-6500 or for more information on small business virtual receptionists.

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