VIRTUAL RECEPTIONIST AND CALL ANSWERING SERVICE

NEVER MISS A CALL AGAIN — YOUR 24/7 PROFESSIONAL CALL ANSWERING SOLUTION

Convey a Big Business Presence with a Virtual Receptionist and Call Answering Service

The number of small businesses in the U.S. has increased 49 percent since 1982. Among these small businesses are single-person operations and small businesses like home service professionals (roofers, plumbers, etc.), insurance firms, restaurants, real estate agents, private practice doctors, and many more.

If you’re a small business owner, you know the struggle — answering potential customers when things are already busy.

While you may not be able to hire someone to sit around and wait for the phone to ring, you still need a way to take those calls, even when everyone on the team is busy. If you make them wait too long, customers may take their business elsewhere.

For businesses like these, a virtual phone assistant can provide big benefits. Think of it as an always-available receptionist. While you’re busy helping other customers, or out of the office, your virtual receptionist can:

Don’t leave your customers waiting. Be available to help them 24/7 with a virtual call answering service.

WHAT CUSTOMERS SAY ABOUT ACCESSDIRECT’S VIRTUAL RECEPTIONIST SERVICE

“Your system has already brought in sales I didn’t expect. Thanks for all of your help, superior customer service, and dedication to your customers. I will be adding these programs to my existing packages, and once set up, I will be adding a box for that service as well.”

Richard Goddeau

Global Software & Computer Solutions Centers, Inc.

“It is refreshing that it is still possible in today’s business climate to find someone who is actually pleasant to deal with. I really look forward to us working together.”

Steve Quinn

International Credit and Mercantile

“Thanks a lot for your great assistance. We recorded the entire set of Hispanic greetings and each extension is directing us to the right place. We have a functional and professional voice message system. I really appreciate your dedicated attention to our needs.”

Javier Montoya

Insurance Agent

VIRTUAL RECEPTIONIST FEATURES

Serve your customers better with a full suite of features included with your virtual receptionist package. Here are the top features small businesses most enjoy:

FIND-ME CALL ROUTING

Find-me/follow-me call routing helps your callers avoid voicemail and connect with a real person every time by automatically routing calls to the next available person (based on a predetermined sequence).

VIRTUAL CALL MANAGEMENT

Put the worry of missing an important call behind you. You’ll enjoy peace of mind while your callers benefit from high-end, professional call response services.

PROFESSIONALLY RECORDED GREETINGS

We’ll write and record custom professional greetings that reflect positively on your brand and support your customer service efforts.

VOICEMAIL TRANSCRIPTION

Whenever you receive a voicemail, it will include a transcription of the message itself. You’ll be able to read the voicemail directly from your email.

INDIVIDUAL OR DEPARTMENT EXTENSIONS

Make it quick and easy for callers to reach exactly who they need, when they need them. With a single number, you can offer several individual or department extensions.

MUSIC ON TRANSFER

Holds and transfers are often inevitable. Provide your callers with a welcome music break — one more way of projecting a high-end image for your business.

DIAL-BY-NAME DIRECTORY

Project a big-company image and offer a valued service to your callers with a dial-by-name directory that helps callers find their desired contact fast. Our automated front desk system answers calls and transfers callers quickly and easily.

FAX TO EMAIL

Just as your voicemail messages can be converted to text, so can your incoming faxes. It’s one more convenient way to help you stay on top of what’s happening in your small business from wherever you are — conveniently.

CUSTOM SOLUTIONS

We offer flexible plans so you’ll only pay for what you need. Every business is unique — we offer a wide range of virtual receptionist options you can customize to fit your specific needs.

BENEFITS OF USING OUR VIRTUAL ANSWERING SERVICE

Your AccessDirect virtual receptionist comes with the best service and support in the industry. We go beyond the basics to provide you with everything you need to convey a big business presence and brand, regardless of the size of your business. With our automated receptionist system, you’ll benefit from:

Professional recordings of voicemail greetings at no extra cost. Let’s face it — not everyone has a “professional” speaking voice. Even if you do, you may not have the confidence to convey a professional presence over the phone. We can help. We’ll write and record professional greetings that fit your business and brand.
Live phone support from our in-house customer service team. AccessDirect services are highly reliable. But in the event that you run into an issue or have a question, we offer live, US-based phone support. We don’t outsource our customer service, either. When you contact us, you’ll get help from our team of knowledgeable support professionals trained to help you.
Quick resolutions while you’re on the line. When you call us with a question or request, we don’t say we’ll “get back to you.” Whenever possible, we resolve issues with you while you’re still on the line, so you can get back to business, knowing that your callers are still able to reach you.
No contracts or setup fees. With AccessDirect, there are no hidden costs, no burdensome contracts, and no surprise fees. We’re confident enough in our services without them! We deliver what we promise at an affordable price.
Connect your team (wherever they are) to the customers. A digital receptionist ensures you and your team are always available to your customers from a single business number. This boosts brand image and streamlines service, especially for businesses operating remotely or across multiple locations.

At AccessDirect, we offer flexible packages because we know every business is unique. We want to help you address your needs and serve your customers.

VIRTUAL RECEPTIONIST packages for businesses of all sizes

We offer 3 tiers of virtual phone system plans, designed to provide small businesses and big enterprises with the features they need at an affordable price. Each of these plans can be customized to offer the features you need to make your caller’s first impression the best impression.

DIRECT EXECUTIVE

FOR SMALL BUSINESSES WITH 2-25 EMPLOYEES

The perfect solopreneur or individual business solution. Enjoy one mailbox that can transfer your callers to any phone of yours, as well as voicemail to email and voicemail transcription. Take your calls at home or on the road, wherever and whenever you need.

$19.95 / per month

DIRECT RECEPTIONIST

FOR SMALL BUSINESSES WITH 2-25 EMPLOYEES

Our best-selling small business plan. Present your callers with a list of extensions that let them reach individuals or departments quickly and easily. Connect your entire workforce with one phone number, whether they’re in the office or the field.

Starting at $27.95 / per month

DIRECT ENTERPRISE

FOR COMPANIES WITH 25-100+ EMPLOYEES

The ideal phone system for larger companies. Utilize our Direct Receptionist features and capabilities scaled up for larger businesses. We’ll help build a custom solution that fits your unique needs, no matter how many offices or employees you have.

Starting at $99.95 /per month

FEATURES INCLUDED WITH ALL VIRTUAL RECEPTIONIST PLANS

White Glove Customer Service: We will set up your account, assist you with changes, and answer any questions you have about the service. We provide live, US-based support from people who know your name and your business.
Professionally Recorded Greetings: Impress your callers with professional greetings recorded by our staff of trained voice actors. Craft the perfect message script with help from our knowledgeable representatives.
Online Account Manager: Review your call logs, update your notifications, listen to messages, record greetings, and much more from our convenient online dashboard, accessible from your computer.
Voicemail to Email: Leave the days of having to call in to listen to messages behind! Receive an email (or text!) within seconds any time a voicemail is left, with the message attached as an MP3 file.
Voicemail Transcription: Our auto-generated voicemail transcription service lets you quickly read your caller’s voicemail and gather the information you need. It’s perfect for when you’re unable to listen to the message or need to prioritize callbacks.
Use Your Existing Number: Gain the benefits of a professional phone service with your existing business line. We’ll help you get call forwarding in place that lets you leverage our features on your current phone number.
Local or Toll-Free Number: All our systems come with a local or toll-free number for your callers to call directly. You can also forward calls to your existing number at no additional charge. Vanity toll-free numbers are available as well.
Multiple Greeting Options: Play different greetings for when you’re open or after hours. You can also customize greetings for holiday closures as well.
Mobile App: Always have access to your account from your smartphone. Our mobile app gives you the ability to review account settings and make updates on the fly no matter where you are.
Simultaneous Calls: Never worry about your callers getting a busy signal again. Our system will immediately answer every call that comes in, no matter how many customers are calling.

OPTIONAL ADD-ONS WITH ANY PLAN

*Additional charges apply.

What To Look For in a Virtual Phone Service Provider

Business today is mobile, flexible and fast-paced. Customers call when it’s convenient for them, and they expect quick responses. Virtual, cloud-based answering services directly answer these needs.

However, when you’re looking to set up a virtual phone system, things can get confusing fast. What’s a PBX system? Do you really need that inter-office communication hub to do everything you want? Many people (and businesses) become lost in the sea of options and technology.

At the end of the day, you need a simple way to greet your callers with a professionally recorded virtual receptionist, customize the messages they hear, and direct them to the right place. That shouldn’t be difficult.

A quality virtual phone service provider should be able to offer:

If you don’t feel like your virtual receptionist service is helping to free up your schedule and serve your customers, it might be time to switch.

WHY ACCESSDIRECT?

Here at AccessDirect, we excel at giving customers what they need at a fair and reasonable price. Beyond an affordable price, you’ll find a virtual receptionist service provider that has:

Since 1997, we’ve gone beyond the basics to provide service and functionality to meet the needs of business professionals across a wide range of industries.

STELLAR SERVICE AND FEATURES

We provide a suite of advanced features that allow you to be responsive all day, every day. With our customer service professionals to assist you, you can craft a script for your greeting(s) and menus that direct callers to individual extensions or departments.

You can change greetings and extensions whenever you want — you can even call us to do it for you!

Our virtual phone system works with all your existing devices — cell phones, VoIP phones, and traditional landlines are all compatible. This means you won’t need to purchase any new hardware. Our Find Me/Follow Me technology ensures you never miss an important call. Callers can be routed to as many numbers or devices as you need, wherever you are.

CUSTOMIZATION

AccessDirect’s state-of-the-art virtual receptionist service offers Fortune 500 functionality at an affordable price for small businesses. There’s no hardware to buy, and we can set up your account in less than a day. Every part of your receptionist software system can be customized to fit your business needs.

Want calls to come to your cell phone, but only during business hours? No problem. We can program each individual extension to send calls to your phone or straight to voicemail during the hours you choose.
Want personalized voicemail recordings for each extension? Our customer service team can easily set that up for you, and will even record each message.
Need a single mailbox that can send messages to multiple people? We can do that too. Messages can be sent to multiple email addresses. We can even send text notifications if you prefer.

You’ll be amazed at how easy it is to manage your business communications with assistance from AccessDirect. Our team of professionals can help you get your cloud answering service “dialed-in” exactly how you want it.

IMPROVED EFFICIENCY FROM CALL AUTOMATION

Today’s technology means that many tasks can be automated — including answering and transferring phone calls, sending messages via voice or text, and recording and transcribing messages.

According to McKinsey, an incoming call can cost a company up to $10 when handled by a live receptionist, while an automated virtual receptionist costs as little as 20 cents.

With a virtual receptionist, you can save time that would typically be spent on routine tasks and instead spend it on higher value tasks such as customer service, lead generation, or improving your business.

At AccessDirect, We’ve Got You Covered!

With AccessDirect’s automated receptionist system, there’s no need to hire a new employee to answer your phone and transfer calls. There’s no need to worry about “down time” across various time zones — day or night, AccessDirect offers always-on responsiveness for your customers.

We offer a cost-effective virtual receptionist solution that allows you to provide excellent service to your customers and minimize business expenses. Why limit yourself to regular business hours when you could have an automated receptionist on the job 24/7/365?

Add a virtual receptionist to your business to start providing Fortune 500-level service to customers today. Contact us to speak to a customer specialist or call 877-599-6500 (ex. 12) for more information.