Restaurant

Answering Services

Restaurant Answering Services

The difficulty associated with calling in to make a reservation or take-out order is one of the most common complaints diners have about busy restaurants. It’s all too common to be faced with busy signals, unanswered calls or unfriendly staff — all factors that create a strong negative impression well before a customer even has a chance to try your food!

A virtual answering service can help give your restaurant a convenient, consistent, and professional voice and a great first impression for your callers. You can create options for your callers with information like your hours and specials, provide instructions for ordering online or via app, and or answer common questions that typically take time away from serving your patrons.

With an AccessDirect restaurant answering service, it’s easy to give your customers a five-star experience from the moment they first contact you. Our products are affordable, flexible and sophisticated, making them the best phone system choice for small restaurants. Let us match you with the right package for your business!

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Case Study: Group Messaging Saves a Pizza Chain Time and Money

two pizza restaurant employees working in front of ovens

Convenient voicemail and call answering services for restaurants are just two of the many ways your business can benefit from AccessDirect. We recently helped an area manager for a large pizza chain solve a persistent communication challenge. The chain, which didn’t have computers set up in all locations, relied on an extensive, time-consuming phone tree to communicate between stores.

We installed a group mailbox through which the manager could leave a single message and have it forwarded to all team members. Store managers received a text to alert them when a message was sent. In locations that did have online capabilities, our voicemail-to-email function meant they didn’t even have to call in.

Our customer was extremely satisfied with this solution, because he no longer had to make 20 calls a day to relay information between stores. With our restaurant telephone systems deployed across their multiple locations, management was able to save time and communicate more effectively. As a result, more time was available to dedicate to big-picture issues, and the chain has since expanded their operations considerably.

How We Help

Different restaurants have different needs. To better accommodate a wider range of customers, AccessDirect offers several flexible restaurant telephone systems. Some of the ways we can help your business include:

Work with our team on a restaurant voicemail greeting that provides your hours, location, menu specials, or other commonly asked info.
Setting up an automated voice mailbox where customers can leave reservation requests, make changes or cancel an existing reservation. This level of convenience can help free your team to serve current diners instead.
Installing voicemail-to-text or voicemail-to-email services that automatically alert front-of-house staff when a message is received.
Creating a toll-free number that serves as a single point of contact for reservation requests for a chain or franchise restaurant.

Contact AccessDirect to discuss your communications challenges and let us put together a package customized to your unique needs.

The AccessDirect Difference

The above example is just one of the ways our automated restaurant answering services and other products are helping businesses all across the country. Our virtual phone systems require no investment in additional infrastructure, and no long-term contracts or commitments. Our plans are flexible and affordable — with per-unit pricing, you only pay for the services you need, and adding new features or extensions is easy.

From fine dining to the local greasy spoon, AccessDirect’s restaurant answering services can benefit any eatery. Our products are simple and straightforward to use, and packed with features that save you both money and time. Keep browsing our website to learn more, or contact our office for immediate assistance.