Franchise Solutions

Connect Multiple Satellite Locations

FRANCHISE PHONE SYSTEMS

When you operate a chain of businesses, it’s vital to streamline operations as much as possible. Implementing systems that are not only easily replicated but convenient for your customers can be the catalyst to continued growth and success for your company. And when a phone call is still the preferred communication method for customers (other than face-to-face), the right franchise phone system can mean the difference between success or failure.

That’s where an affordable, customizable, and easy to use virtual franchise phone system from AccessDirect comes in. Our phone systems are hosted in the cloud, which means no expensive hardware to buy and install at multiple locations. We host your phone system in the cloud, which makes it easily duplicated for 2, 20, or 200 locations. We can even customize aspects of or your entire phone system at each location, giving specific information like the location or directions for specific stores.

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Case Study: Franchise Connects 85 Locations, Seamlessly

FirstWorld had a problem. Each of their 85 locations responded to customer calls differently. Customers had completely different experiences with call response and voice mail when they contacted each location—leading to confusion. Worse, the locations could not transfer calls to each other—they had to ask the customer to call a different number.

FirstWorld needed a way to give their customers a consistent calling experience at every location. Access Direct set up a virtual PBX phone system with standardized voice mail and a professionally recorded greeting that gave the company a professional, consistent image across locations, then worked hand in hand with each location to create customized menus and extensions.

The result was an affordable franchise phone system that looked impressive to callers—and worked just like everyone was located in the same office.

Plan Spotlight: The Direct Receptionist Plan From AccessDirect

Perfect for Franchises Looking to Streamline Their Phone Calls!

AccessDirect gives you the appearance of perfect consistency with our virtual pbx franchise phone systems that answer your calls in the same professional way—no matter which location it is. Our Direct Receptionist plan is a great way to help your customers see your organization as a perfectly seamless operation. It’s designed for small businesses or multi-location franchises looking to quickly get their callers the information they need or to route them to someone to answer their questions. Here’s just a few of the features our Direct Receptionist plans can provide your business.

Auto Attendant: Consistency is key for a franchise. No matter which location your customers call, you want them to have the same experience every time. Our auto attendant feature gives you just that – a consistent voice across your collected businesses. Greet your callers with a consistent message and allow them to choose the option that meets their specific need with our auto attendant feature.
Professionally Recorded Greeting: Answer your phones the same way at every location and sound more professional in the process. We’ll record your greetings in a female or male voice at no additional charge. Work within a sample script or write your own.
Dial by Name: Personalize your franchise phone system at each location with a dial by name directory. All your callers need to contact your managers or employees is a first name – we’ll get the call to them.
Multiple Extensions: Set up options for your callers that quickly get them the information or product they’re looking for. Each Direct Receptionist plan includes a number of extensions you can customize as desired, whether that’s for a person, department, or general information like your hours, address, or directions.
Information Boxes: Are your employees stuck on the phone answering the same questions over and over again? Automate those answers instead with an information box. We’ll play a greeting that gives basic information to a caller, then route them back to the main menu, an employee, or voicemail. We can even build menus of options with pre-recorded responses.
Call Routing: We can transfer your calls to any phone number, no matter if it’s a landline, business line, or cell phone. We can even program calls to only go out during business hours, or program after-hours emergency hotlines that ring your staff according to your schedule.
Voicemail to Email: Voicemail remains a vital business tool, and with our voicemail to email feature, you’ll understand why. Messages left by callers are routed immediately to email as an MP3 file you can listen to at your convenience. Includes voicemail transcription at no extra charge, letting you read your messages at a glance to determine their level of importance.
Fax to Email: We’ve brought the humble fax into the 21st century. Receive incoming faxes as a PDF file in your email inbox, accessable on any device with a PDF reader. Need to send a fax? Log in to your online dashboard, upload your file, and send it to the recipient’s number in a flash. No more paper, no more toner, no more hassle.

These are some of the most popular elements of our Direct Receptionist plans, but by no means is this the definitive list. There’s a wealth of other useful features available to you, like text notifications, music-on-hold, call screening, and more! Contact us today to find out how we can help your franchise create the perfect phone system.