Can't Afford a Receptionist?

5 Reasons to go Virtual

Why Your Small Business Should Hire a Virtual Receptionist

Businesses find themselves in a modern communication age where they often don’t get a second chance at a first impression. It’s more important than ever before to not only put forward a professional appearance as a company, but to quickly get your customers to the person or department they need. A busy signal can mean the difference between a new customer and a sale lost to a competitor. That’s where AccessDirect can help with a state-of-the-art virtual receptionist solution.

Virtual receptionist services are gaining in popularity with businesses concerned about cutting overhead costs without sacrificing the quality of service they offer their clients. Virtual assistant answering services can connect a caller immediately to the person they need – whether that company representative is at the office, at home, or on the go. And with our voicemail-to-email solution, we’ll deliver any messages left from your callers to your inbox as both an MP3 sound file and a computer-generated transcription, so you’ll know instantly when to prioritize a callback.

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Wondering if a virtual receptionist is right for your small business?

Here are five signs your phone system is due for an upgrade to a virtual answering service:

Your customers frequently complain about busy signals and missed calls. For many businesses, the phone is the first point of actual contact a new customer has. A virtual receptionist answering service ensures calls are received and fielded in a professional, prompt manner. AccessDirect can help you assess your needs and prepare a virtual assistant answering service that puts your best face forward when customers call in.
You’re missing out on important opportunities. Phone problems can also have a more direct impact on your bottom line. Have you ever lost a sale due to message that wasn’t received or a call that didn’t go through? Has a customer or partner ever been forced to wait on hold with an urgent matter? If so, an AccessDirect virtual phone answering service can help.
Your staff are overworked and unable to keep up with incoming calls. Remote receptionist services can drive productivity by screening calls and forwarding them to the right team member, reducing the amount of nuisance work for admin staff. Before you hire a new employee, look at whether your existing resources can be better utilized with a virtual phone receptionist, like those offered by AccessDirect.
You have staff working remotely or employees on the road. Managing multiple locations, remote workers and other challenges of distance requires sophisticated solutions. A virtual assistant telephone answering service from AccessDirect makes it easier for calls to be routed to different locations, keeping your staff and your customers connected at all times.
You’re concerned about costs. The numbers don’t lie: When it comes to managing phone calls, a virtual assistant answering service is far cheaper than hiring a full-time receptionist. AccessDirect remote receptionist service plans are conveniently priced so you only pay for the services you use. Adding new extensions or other additional features is easy, too, with no need to upgrade your existing infrastructure thanks to our cloud-based platform.

Still not convinced about the benefits of a virtual receptionist service from AccessDirect? Keep reading for some real-world examples of how our products and remote receptionist services are helping businesses just like you.

Case Study #1: A Busy Salon

The owner of a busy hair salon enlisted AccessDirect’s help solving a persistent problem in her workplace. While the salon had a full-time receptionist on staff, the lack of a central phone system made it extremely difficult to forward incoming calls. When a call came, the receptionist would have to leave their desk to find the right person. This led to missed calls, delays checking in appointments and an overall poorer experience for the salon’s customers. The full-time receptionist need a virtual phone receptionist to help pick up the slack.

To fix this problem, we set up a virtual assistant answering service that routed incoming callers to the proper stylist. Anyone with general inquiries could press 0 to speak with the receptionist, who was no longer constantly running messages to staff. As a result of our virtual phone assistant system, service improved, stylists were able to book appointments directly and business continued to grow.

Case Study #2: A Small Furniture Refinishing Company

A virtual reception answering service can benefit businesses as small as one person. AccessDirect was contacted by a specialty furniture refinisher who was finding himself stretched thin trying to manage incoming calls on his own. Because of the nature of his business, he often received calls from overseas at odd hours. To help manage his schedule more effectively, we installed a virtual assistant answering service that prompted incoming callers to choose from several options and forwarded their message directly to the proprietor’s email. As a result, he is now able to respond to customer requests more effectively without taking time away from his work. His virtual receptionist service gives both him and his customers the help they need quickly and efficiently.

See How a Virtual Assistant Service Can Work for You

AccessDirect is a leading provider of virtual assistant phone answering services for small and medium-sized businesses. Whatever specific communications challenges your organization faces, we have a service or product that can help you overcome them. Looking for a virtual live receptionist that can route calls effectively and reduce wait times on hold? Our virtual answering service can help. Need virtual reception services that can connect multiple locations or bridge calls to your employees’ mobile phones? We’ve got that, too.

To learn more about AccessDirect’s virtual assistant answering services, contact our office directly. One of our team members will be happy to assist you.