Visual Voicemail: Voicemail Transcriptions via Email, Text, or Mobile App
What Is Visual Voicemail?
Traditional voicemail is a hassle. Instead of listening to messages one by one, don’t you wish there was a better way?
Now, there is!
AccessDirect’s Visual Voicemail feature transcribes your voicemails into easy-to-read text and delivers them straight to your email, text message (SMS), or mobile app.
You still have the option to listen to your messages anytime, but reading them allows you to skim through voicemails faster, prioritize important calls, and respond on your terms — without ever dialing in.
Visual Voicemail Options
At AccessDirect, we know every business is unique. That’s why we let you customize your notifications. Whether you prefer to receive voicemail transcriptions via email, text, or both, all the options are included with your AccessDirect plan at no extra charge.
- Voicemail Transcription: No more guessing what someone said or replaying messages over and over. AccessDirect transcribes your voicemails automatically and sends them to you in an easy-to-read format. Access it all from the mobile app.
- Voicemail to Email: Listen to your voicemails, read the transcriptions, or both — all from your email inbox.
- Voicemail to Text (SMS): Need instant notifications? We’ll send a text message with a transcription of your voicemail, a link to the audio recording, and caller ID details. That way, you can stay updated and prioritize calls.
How Does Visual Voicemail Work?
1. Professional Greeting
Before a caller leaves a message, they’ll hear your custom voicemail greeting. You can record this yourself or have one of our professional voice artists create it for you — at no additional cost.
2. MP3 Conversion Process
Once the caller records their message, our system converts it into an MP3 file, making it easy to email, listen to, and store on any device.
3. Voicemail Transcription
Our automated transcription software processes the audio and generates a written version of the voicemail. You can quickly read and assess the message before deciding on your response.
4. Instant Delivery
Within seconds of the call, you’ll receive a text message or email with the full voicemail transcription and a link to the audio recording, so you can read, listen, or save for later.
Benefits of Visual Voicemail Transcription
Visual Voicemail offers several benefits to small businesses and entrepreneurs in virtually every industry:
- Stay Organized - No more dialing in and sorting through old messages — all your voicemails are neatly logged and searchable in one place.
- Screen Calls and Prioritize Callbacks - Quickly scan transcriptions to determine if a voicemail is an important sales lead, a message from a client, or just spam.
- Team Collaboration - Automatically distribute voicemails to specific team members by setting up custom email and SMS notifications. Forward a voicemail to a colleague via email in just one click.
- Discreet Message Review - Whether you’re in a meeting, a noisy street, or a quiet coffee shop, you can’t always listen to a voicemail. Just read the transcription instead and respond when it’s convenient.
- No More Rewinding - Forget replaying messages multiple times. Caller details, contact info, and key points are already transcribed so you can skim through them.
- Never Lose Important Messages - Store voicemails permanently in your inbox or download them for future reference. With AccessDirect, your messages stay safe in the cloud until you delete them.
- Access From Any Device - Retrieve voicemails from your phone, tablet, or computer — wherever you have an internet connection.
Get Visual Voicemail Today
Want an easier way to manage your voicemails? Get Visual Voicemail from AccessDirect and take control of your messages.
What Customers Say About AccessDirect’s Voicemail Mailbox Service
“I just want to say thank you for the great service today. I called to place my order around 10 AM and by 4PM, everything was up and running. You guys are great!”
Jean-Francois
“I am amazed time and time again how much service your company provides at a great cost! And your customer service is unbeatable! I’ve got my phone company on the changes right now, and I’m already playing around with my voicemail and features!! How nice this will be!”
Deanna Kiser
ACH Retirement Plans, LLC
“I will be referring as many people as I can to your service in this next year. It does not make sense for people to not have this service.”
Dominic
HTDI Financial
How To Set Up Voicemail Transcription With AccessDirect
1
Choose Your Plan
Pick the features and number of extensions that work best for your business. AccessDirect offers flexible plans tailored to your specific needs — whether it’s a single voicemail box or multiple extensions for a growing team.
2
Choose Your Phone Number
We offer toll-free and local phone numbers for nearly every city in the U.S. You can pick a new one or port over your existing number to keep everything running smoothly.
3
Order Now or Call AccessDirect
Setting up your new phone service is quick and hassle-free. Compare pricing or click “Order Now” to get started. Short on time? Call us at (877)-599-6500 and we’ll help you choose the right plan and number in minutes.
Other Features Included With Your Virtual Phone Service
When you get Visual Voicemail from AccessDirect, you also get a full suite of call management features to help you serve customers more efficiently.
Find-Me/Follow-Me Call Routing
Make sure your calls always reach the right person. Our find-me/follow-me call routing automatically transfers calls to the next available person based on your own preset sequence.
Virtual Call Management
Never miss an important call again. Our virtual phone system answers and routes calls automatically, so customers get the top-tier service they expect.
Professionally Recorded Greetings
Create a great first impression with custom professional greetings recorded by our voice artists — at no extra cost.
Individual or Department Extensions
Streamline communication with direct extensions for individuals and departments, making it easy for callers to reach the right person.
Music on Transfer
Holds and transfers don’t have to be awkward. Give callers a pleasant experience with on-hold music or pre-recorded messages.
Dial-By-Name Directory
Help customers connect with the right contact quickly. Our automated front desk system makes navigating your company’s directory effortless.
Multiple Numbers, One Phone
Easily manage both business and personal numbers from a single device — keeping your business organized and professional.
Custom Solutions
Every business is unique. We customize our virtual receptionist options so you only pay for what you need.
Intelligent Customer Service
Our dedicated support team understands your business and is here to help — we’re real professionals, not just call center reps.
FAQ
What’s the difference between Visual Voicemail and regular voicemail?
Regular voicemail requires you to dial in and listen to messages one by one. Visual Voicemail automatically transcribes messages into text, so you can read them instantly via email, SMS, or mobile app. This saves you time and makes it easier to manage voicemails and callbacks.
How do I set up Visual Voicemail on my smartphone?
Setting up Visual Voicemail with AccessDirect is simple. Once you sign up, we handle the setup and send your voicemail transcriptions directly to your preferred email or phone number. You can also access all your voicemails on our user-friendly mobile app.
Does Visual Voicemail cost extra, or is it included in my phone plan?
With AccessDirect, Visual Voicemail is included at no additional cost when you sign up for voicemail-to-email services. Many other providers charge extra for this feature, but we believe it should come standard.
How secure is Visual Voicemail for storing sensitive information?
Voicemail transcriptions are delivered securely to your email or SMS. Unlike traditional voicemail systems where multiple people might have access to a shared inbox, only you receive your transcriptions. We keep your messages private to your specific extension, until you decide to share a message.
Can I customize my voicemail greeting?
Yes! With AccessDirect, you can record your own greeting or have one of our professional voice artists create one for you at no extra charge. Just give us your script (or a few ideas), and we’ll record the exact greeting you want — in English, Spanish, or both!
Can I forward Visual Voicemail messages to my email?
Absolutely. Every voicemail transcription is sent to your email, making it easy to forward messages to team members or save important messages for later.
Can I receive Visual Voicemail messages via SMS?
Yes. AccessDirect can send voicemail transcriptions to your mobile device via text message (SMS), so you can read your messages quickly without checking email.
Which phone service providers offer visual voicemail?
Many major carriers offer some form of visual voicemail, but AccessDirect provides a fully managed, business-grade solution that works with any phone number — toll-free, local, or existing.
Does Visual Voicemail require a data or Wi-Fi connection?
If you’re receiving voicemails via email or our mobile app, you’ll need an internet connection to access those. For SMS transcriptions, no data or Wi-Fi is needed, as messages are sent through your cellular network.
Hang Up on Your Voicemail Box — Get Visual Voicemail from AccessDirect
Tired of dialing into your voicemail box? Luckily, there’s a better way. Save time and get more organized with Visual Voicemail. Sort through, read, and listen to voicemails how you want, when you want — all in a convenient mobile or desktop interface.
With AccessDirect, you can send voicemail transcriptions and recordings to your email, phone, or even colleagues on your team. But it doesn’t stop there. When you choose AccessDirect, you get a full suite of call management features backed by a team that knows your business.
Do voicemail the right way. Browse plans or give us a call to learn more.