Challenge: When starting a new business, there are a number of early challenges. One’s attention is pulled in many directions: solidifying the brand, organizing the structure, and building a client base. Recently a customer came to us for help. He was overwhelmed by the details of opening a new location for his business, and the call volume was preventing him from getting through his to-do list. He knew that he needed something for his phone, but he didn’t know where to start or even what questions to ask.
Solution: Since a virtual PBX system can benefit a new or growing small business in many ways, our job is to build a system that will best serve the particular needs of our customers. We were able to guide him by asking the right questions. “Do you need to keep your current phone number?” “Do you prefer text or email notifications?” “Do you want the calls to forward to your cell phone?” We also suggested an extension that announces hours of operation and location, so he didn’t have to answer those questions multiple times throughout the day when he needed to be focusing on other aspects of his company.
Results: The customized phone system provided welcome relief to our customer. The auto-attendant answered some common questions, enabling our customer to spend his time more efficiently. The call forwarding feature allowed him to leave his office but still take important calls. We worked with our customer to design a system that organized his calls in a manageable way. We were able to answer questions he didn’t know to ask, and we were able to customize a program that served his very specific needs.
