Challenge: A customer called to see if we could do anything to help his business’ situation with their fax numbers. He was paying his phone company for multiple fax lines in several states while hard forwarding all faxes from those numbers to a single main fax line in Tennessee. His need was based in the large amount of travelling his business required; he worked in different offices across the country and he wanted the faxes from all his offices to be sent to whichever office he was presently in. He was tired of having to pay such large phone bills in order to keep these lines as well as the required additional features on each of them active. He wanted a way he could keep all of his existing phone numbers at a much more reasonable price and not have to worry about constantly forwarding them back and forth to his different offices.
Solution: AccessDirect suggested porting the lines to our service so that the customer no longer had to pay for his multiple phone lines. We ported all of his fax lines to our service, and now when someone sends him a fax he receives it as a .pdf file in his email inbox. That way the customer no longer has to pay the phone company for the multiple lines and the can still keep the established numbers his customers are used to. With our fax to email system he gets fax forwarding sent electronically and he can choose whether or not to print them out, saving him money not just on phone lines but toner and paper as well.
Results: The customer was very enthusiastic and quite amazed that one company could help him get the features he wanted at the price he needed. He couldn’t believe that things could be so easy with a virtual system from Access Direct. He no longer has to pay the phone company for his many lines and he can now get all of his faxes via email. He can even receive them on his smart phone so he can be notified of an incoming fax even if he is outside of an office. The customer is ecstatic that we are able to handle his information so easily and efficiently and wishes that he had transferred his fax services to our company many years prior. AccessDirect has tailored a solution to his business’ problem and he is grateful for the services we provide.
