Automated Answering System for Business

A business phone answering service that ensures you never miss a call — no matter what time it is.

Take Your Business to the Next Level With an Automated Answering System

Running a small business means wearing many hats. You’re the CEO, the sales team, and sometimes even the receptionist. But what happens when you’re with a client and the phone won’t stop ringing? Or when the designated receptionist is busy on another call?

Our automated answering system is your own virtual receptionist. Let the system manage your calls so you can focus on running your business. Now, you never have to miss an opportunity just because you were too busy working on something else.

Every caller receives a consistent, on-brand, professional greeting that directs them to the right person or information quickly — during busy hours, after hours, or on weekends and holidays.

With AccessDirect’s Automated Answering Service, you can:

How Does It Work?

An automated phone answering system works like this:

It’s that simple! Take calls around the clock, even when you’re not available.

What AccessDirect Customers Are Saying About Our Automated Answering Service

“Your company has provided a great reliable service. It is hard these days to find a credible company whose service is ‘as advertised,’ but access direct is ‘as advertised.’ I thank you and wish the best for you and AccessDirect.”

MATTHEW RICE

Pine Glen Dental Group

“Your system has already brought in sales I didn’t expect. Thanks for all of your help, superior customer service, and dedication to your customers. I will be adding these programs to my existing packages, and once set up, I will be adding a box for that service as well.”

RICHARD GODDEAU

Global Software & Computer Solutions Centers, Inc.

“Special thanks for playing such a big part in my company with the service you provide. I will be referring as many people as I can to your service in this next year. It does not make sense for people to not have this service.”

DOMINIC

HTDI Financial

Automated Phone Answering Service Features

Everything you need to better serve callers.

FIND-ME CALL ROUTING

Our smart call routing system automatically finds the right person to answer each call. It follows your personalized call flow, making sure customers reach a human voice whenever possible, not just a voicemail box.

VIRTUAL CALL MANAGEMENT

Relax, knowing your calls are in good hands. Our professional automated answering system gives every caller a professional response so you can focus on business.

PROFESSIONALLY RECORDED GREETINGS

Make every call start on the right note with our tailor-made greetings. We blend your brand personality with professional polish, creating the perfect welcome for your callers.

VOICEMAIL TRANSCRIPTION

Never listen to a rambling voicemail again. Our system converts voice messages to text, delivering easy-to-read transcripts straight to your inbox.

INDIVIDUAL OR DEPARTMENT EXTENSIONS

Create a phone tree that fits your company structure. Our flexible extension system lets callers reach the right person or team quickly, all from a single, easy-to-remember number.

MUSIC ON TRANSFER

Make transfers and holds more enjoyable with our selection of on-brand music. It’s a simple way to elevate the caller experience and showcase your attention to detail.

DIAL-BY-NAME DIRECTORY

Offer callers a user-friendly way to reach their desired contact without knowing the extension. Our dial-by-name directory creates a big-business feel with quick, accurate call routing.

FAX TO EMAIL

Bring your fax system into the digital age. Incoming faxes arrive as email attachments, letting you manage documents from anywhere, anytime.

CUSTOM SOLUTIONS

Your business is one-of-a-kind, and your phone system should be, too. We offer adaptable plans that let you cherry-pick the features that align perfectly with your needs and budget.

Benefits of Our Automated Answering Service

How you answer the phone is often a customer’s first impression of your entire business and brand. Make it count with AccessDirect’s automated answering system. From startups to established firms, we help your business sound the best it ever has. Here’s what we bring to the table:

Professional voice greetings included: It’s hard to nail that perfect professional tone with just the right wording. Don't worry — we've got it handled. Our team will create and record polished greetings that align with your brand, at no extra cost to you.
Real-time support from our team: While our system is designed for reliability, we know questions come up. That's why we offer live, U.S.-based phone support. You'll always speak with one of our trained professionals who knows our system inside and out. Need a change to your phone setup? Just ask — we’ll take care of it for you right away.
On-the-spot resolutions: When you reach out to us, you won’t be left hanging. We aim to address your concerns right then and there, so you can get back to what matters — running your business.
Straightforward pricing, no surprises: We keep things simple. No long-term commitments, no hidden fees, no complicated contracts. Just straightforward, affordable pricing for top-notch service.
Centralized communications for your team: Our system acts as a central hub for all your calls, no matter where your team members are located. This creates a cohesive brand image and improves efficiency, especially for remote or multi-location teams.

Your business is unique — so we built our service to address your unique challenges. Our packages are flexible so you get only what you need and nothing you don’t.

Business Phone Answering Service Packages

Three tiers, three affordable prices. Every plan is designed to provide your business with the features you need to best serve your customers (at a price that makes sense).

DIRECT EXECUTIVE

FOR SMALL BUSINESSES WITH 2-25 EMPLOYEES

The perfect solopreneur or individual business solution. Enjoy one mailbox that can transfer your callers to any of your phones, as well as voicemail to email and voicemail transcription. Take your calls at home or on the road, wherever and whenever you need.

$19.95 / per month

DIRECT RECEPTIONIST

For Small Businesses with 2-25 Employees

Our best-selling small business plan. Present your callers with a list of extensions that let them reach individuals or departments quickly and easily. Connect your entire workforce with one phone number, whether they’re in the office or out in the field.

FROM $27.95 / per month

DIRECT ENTERPRISE

FOR COMPANIES WITH 25-100+ EMPLOYEES

The ideal phone system for larger companies. Utilize our Automated Answering Service features and capabilities scaled up for larger businesses. We’ll help build a custom solution that fits your unique needs, no matter how many offices or employees you have.

FROM $99.95 /per month

Additional Features of Our Auto Attendant Answering System

We provide more than just a phone system. Our business phone answering service provides you with a communication command center, regardless of your business size. Here’s what you get with every plan:

Personalized Setup and Support: We don't just hand you a manual and wish you luck. Our team handles your whole account setup. We walk you through any changes, and answer any questions you may have. When you call, you'll always talk to a U.S.-based expert who knows your business.
Virtual Command Center: Take control of your communications with our user-friendly online dashboard. Monitor call logs, tweak notifications, and even record new greetings — all from your computer or smartphone.
Voicemail, Supercharged: Say goodbye to dialing in for messages. Voicemails arrive in your email inbox as MP3 attachments, so you can listen or read transcripts on the go. Perfect for prioritizing callbacks and staying in the loop.
Keep The Same Phone Number: Want new features but already have a preferred number? No problem. With AccessDirect, you can use any phone number you like and still enjoy our full feature set. We'll set up call forwarding so you don't miss a beat.
Your Number, Your Decision: Whether you prefer a local feel or nationwide presence, you can decide. Choose a local or toll-free number, or opt for a catchy vanity number to make your mark.
Greetings That Adapt: First impressions count at any hour. Set different professional greetings for business hours, after-hours, and even holidays.
Mobile App: Manage your system from anywhere with our mobile app. Update settings, check messages, and stay connected on the move.
No More Busy Signals: Our system handles multiple calls at the same time. This way, all your customers get what they need, even during peak times.

OPTIONAL ADD-ONS

*Additional charges apply.

Choosing the Right Automated Answering System

When customers want answers now — a phone answering system can provide the quick response they’re looking for. But finding the right one can be challenging. How do you navigate the technical jargon to know what you really need?

To boil it down, you need a system that greets callers professionally, gives them the information they need, and directs them to the right person or department. This shouldn’t be complicated.

A quality automated answering system should offer:

If your current system isn’t making your life easier or serving your customers better, it might be time for a change. Luckily, AccessDirect makes starting a new service easier than ever.

Why AccessDirect?

We provide what businesses need at a fair price. Our automated answering service stands out because we offer:

Since 1997, we’ve been helping businesses across various industries improve their communication systems.

Advanced Features and Service

AccessDirect’s automated phone answering system comes with features that keep you responsive 24/7. Our team helps you create custom greetings and menus that direct callers efficiently. You can update your system anytime — either through our user-friendly interface or by calling our support team.

Our system works with your existing phones, whether they’re cell phones, VoIP, or landlines. No need to buy new hardware. Our call routing features ensure you never miss an important call, no matter where you are.

Customization

We offer high-end functionality at small business prices. Our professionals will set up your account in less than a day. Plus, every aspect is customizable to your needs.

Our team will help you configure your system exactly how you want it, making your communication management easier than ever.

Improved Efficiency Through Automation

Modern technology can automate many tasks, including answering and routing calls, sending messages, and transcribing voicemails. By automating these routine tasks, you free up time to focus on more important aspects of your business, like customer service, lead generation, and overall growth.

Frequently Asked Questions

What is an automated answering service?

An automated answering service is a system that handles incoming calls without human intervention. It greets callers, provides information, and routes calls to the appropriate extensions or voicemail boxes based on preset rules or caller input.

How much does an automated answering service cost?

Costs vary depending on features and provider, but typically range from $20 to $100 per month for small businesses. AccessDirect offers plans starting at $19.95 per month, with customizable options to fit various budgets and needs.

What is an auto attendant?

An auto attendant is a key feature of automated answering phone systems. It’s the “digital receptionist” that answers calls, presents menu options, and directs callers to the right department or person based on their selections.

What are the cost benefits of implementing an automated answering system?

Atlanta’s popularity boomed during the COVID-19 pandemic, where approximately 65,000 people made the move to the Big Peach. The slight population loss that took place during the pandemic was but a dream — and the growth is just beginning. It’s estimated that 36 people per day move to Atlanta. The city itself is 132.4 square miles and covers three counties (not counting the surrounding area). There’s room for a lot more people to move to this dynamic city.

You’re Always in Good Hands With AccessDirect

AccessDirect’s automated business phone answering system eliminates the need for a full-time receptionist. Or use our service to support a live receptionist, streamlining call answering while retaining a human presence.

Our cost-effective system helps you deliver outstanding, customizable service while keeping expenses low — so you can manage calls however you want!

Why stick to standard business hours when an automated business phone system can work non-stop? We handle calls around the clock, across multiple time zones, giving your customers constant access to your business.

Upgrade your business communications with AccessDirect’s automated answering system today. Start a free trial, or just give us a call — we’ll set up the whole system for you.