Commodities Trading and The Pandemic
“Access Direct has been a huge part of our business. I initially set it up as a temporary service to assist us through COVID. The tool was so effective, we kept using it post-COVID.
I personally feel this system kept our business running. I appreciate the people involved in establishing the tool.”
– Joel Mueller
Routing Calls to Newly Remote Sales Force
The global pandemic shifted the direction of how businesses operate. In 2020, Joel Mueller contacted AccessDirect in need of a phone answering solution in order to keep the sales department operational. As the world needed to quarantine, the staff could not physically be in the office to answer the phones for this busy commodities trading business.
AccessDirect Answers With The Right Phone System
AccessDirect quickly implemented the Direct Receptionist 4 virtual phone service and created a custom, professionally recorded greeting and programming that connected with the staff via their cell phones. Now callers could listen to the company’s new phone menu options and reach 13 different sales representatives who were working from home.
Heavy Inbound Phone Calls Solution
Our virtual phone service assisted Joel in fielding 60,000 calls over two years, and it saved their brokerage lost sales during a crucial moment when the world of business needed to adapt to changing times as physical office locations needed to shut down.
Our flagship Direct Receptionist program mentioned above is a solution for small and large businesses, from mom-and-pop restaurants that need a three-extension phone menu to direct callers and free up their time to large organizations that require an extension option for each employee with voicemail-to-email notifications. We have the solution for you and will tailor our programs to you at no additional cost. You can start a free consultation with us today, or you can contact us by visiting our contact us with questions.
