Since 1997, AccessDirect has brought affordable hosted PBX services, business voice mail, and fax services from our home offices in Kansas City to businesses of all sizes across the country. Over the past 18 years, we have relied exclusively on providing exceptional, live customer service and high-quality business VoIP phone services to grow our business. AccessDirect does not use a sales force of any kind, and we do no direct advertising. Instead, we benefit from the referrals of our many satisfied customers in all 50 states.
At AccessDirect, it’s our mission to help smaller businesses get all the benefits of a big-company phone system, but without all the equipment, hassle, and expense. We provide complete small business VoIP phone services, including: voice mail, toll-free and local phone numbers, fax-to-email service, call routing, after-hours emergency service, virtual auto attendant, and more. In fact, we provide all of the same cutting-edge technology and features offered by the big-company IP PBX phone systems, and our system is VOIP-compatible. However, because we run our own private, hosted PBX system in a secure telecommunications facility, our shared services model allows our small business customers to look like Fortune 500 companies—at a fraction of the cost.
Best of all, our customers enjoy the luxury of working directly with a live person. Our Kansas City-based consultants can help you find the right system at the right price, and then customize the system for you. We assist you with creating a unique, professionally recorded greeting. And we consult with you on an ongoing basis to make sure the program changes as your business needs change. That’s right—we care about your needs, and want to spend time getting to know you.
This is what we consider to be the AccessDirect difference. Our competitors don’t offer the high level of customer service that we do. As a small business ourselves, we understand that you need to focus on your business, and expect your phone system to work from day one. That’s why we offer to professionally record your greetings, program your account, and customize your system to your company’s specific needs – all at no additional charge.
So when you call us, take as much time as you need to get your questions answered. We’ve been here for 20 years, and we’ll be here for another 20, providing our top-of-the-line business VoIP phone services and cutting-edge phone system technology to small businesses across the country—for all of the following industries, and more:
“Your system has already brought in sales I didn’t expect. Thanks for all of your help, superior customer service, and dedication to your customers. I will be adding these programs to my existing packages, and once set up, I will be adding a box for that service as well.”
“It is refreshing that it is still possible in today’s business climate to find someone who is actually pleasant to deal with. I really look forward to us working together.”
“Thanks a lot for your great assistance. We recorded the entire set of Hispanic greetings and each extension is directing us to the right place. We have a functional and professional voice message system. I really appreciate your dedicated attention to our needs.”
“I look forward to working with you in the future (we set up tons of numbers each year, so I am sure you will hear from me again soon). I am going to encourage all of my co-workers to come to you to set these up for now on, as opposed to another company we use that doesn’t work so nicely.”
“Customer service has been outstanding, your service is the best thing we’ve had in years, and I hope we can work together for many years to come.”
“I am amazed time and time again how much service your company provide at a great cost! And your customer service is unbeatable! I’ve got my phone company on the changes right now, and I’m already playing around with my voice mail and features!! How nice this will be!”
“I just want to say thank you for the great service today. I called to place my order around 10 AM and by 4PM, everything was up and running. You guys are great!”
“You answer your phone and when my cell phone dropped my call you even called me right back. It’s just that after waiting on hold with so many other companies it is refreshing the find one that actually calls you back.”
“Your service is one of the few that we at C-HET Solutions can count on professionally. Thank you so much for all that you folks do.”
“It is SO professional, I priced other companies, and they do not compare to your company! I will be setting up another corporation next month, and I will be using you once again! Thanks so much.”
“Everyone liked the redo script that you had done this time around. Thanks again for your persistence and patience with me on this new endeavor. I would recommend you and AccessDirect to anyone. Thank you!”
“Please tell your on-call guy “THANK YOU!” for his quick response on Thanksgiving. Customer service is a lost art and you guys always are on top of your game. Thank You!”
