Serial Entrepreneur Saves Time & Frustration With AccessDirect
Frank Bennett is like most small business owners, with one big difference: instead of running a single successful company, he has several operating simultaneously! Under the umbrella of Bennett Enterprises, he operated eight businesses running the gamut from legal to electrical to construction to a spa and hot tub installation and maintenance firm. Keeping up with all that responsibility was hard enough, but high call volumes and an inefficient phone system had made the day-to-day that much more difficult.
Having learned about AccessDirect, he contacted our small business phone system specialists looking for serious assistance. Fortunately, we set up the perfect phone system to deal with his unique situation. Read on to learn more about how we helped Frank and can help you too!
- The Issue: Serial entrepreneur Frank Bennett had several companies he managed simultaneously. Each business had a separate phone line, which transferred calls directly to his cell phone. This setup meant that he had to deal with colossal call volume day in and day out, answering calls for multiple businesses. Without knowing which company the calls were for and why the customer was calling, he found himself having to answer calls in a nondescript way that did not best serve his companies or clientele.Additionally, unwanted calls had increased his call volume and frustration. Calls from scammers, third parties, and foreign markets were interrupting his work and preventing him from helping his customers. To try and combat these spam calls and better differentiate between his several businesses, he turned to AccessDirect for help.
- How We Helped: After listening to Frank describe the issues he was experiencing, AccessDirect immediately went to work crafting a custom solution that fit his specific needs. Our platform allows for a sophisticated level of customization, letting us build solutions tailored to unique needs. After discussing his options, we created a virtual phone system that could professionally answer incoming calls no matter which business a customer had called.
LISTEN TO FRANK’S NEW MAIN GREETING BELOW! When Frank receives a call, his callers hear a professional greeting that lists his companies and allows callers to choose the one they need. Our service started filtering calls more efficiently and helped prevent spam callers from getting through. The pre-recorded solicitation calls he received couldn’t interact with the menu, and the virtual call system disconnected those unwanted spam callers without them reaching a live person.To aid in cutting down on the amount of time Frank had to spend on the phone and to encourage customers to set up appointments through his website, we set up an automatic texting feature on Frank’s Spa Guys business line. When a new or existing customer calls in, we automatically text them a link to the Spa Guys website to make an appointment. Callers can still reach a live person to ask questions, but Frank no longer has to take time out to make appointments all day by hand.Finally, so that Frank could better serve the callers for each of his businesses, we set up our innovative call whisper feature on his main phone line. This feature alerts Frank which of his companies had been called when he answers each call. For example, when someone calls in and selects his plumbing company, Frank will hear a brief message stating, “You have an incoming call for Rapid Response Plumbing.” Now when he gets a call, he knows how to answer it and what to expect, allowing him to sound more professional and prevent any confusion on the caller’s part.
- The End Result: Frank couldn’t be happier with the time- and frustration-saving solution put together by AccessDirect. Here’s his impression of our service in his own words:
“Every small business owner should have this! Take a test run; the amount of time they will save will be tenfold as every distracting call that’s not business-related disrupts your flow and focus. I Saved an hour a day, at least! Plus much less frustration and disruption of workflow.“
Frank has saved time and can better serve his customers and make his businesses sound more professional thanks to his AccessDirect system. We’ve got you covered whether you’re looking for help managing high call volumes, combating spam calls, enhancing your company image, or want new features like automatic texting or call whisper. Contact our friendly and knowledgeable staff to get your small business (or businesses) started with a free trial today!
