Challenge: The company needed a toll free number for their web site. Nationwide sales made it important to have a toll free number and hosted auto attendant services so all of their new customers would have the convenience of a toll free number and be able to reach the correct department or person quickly. This truck sales company needs an auto attendant solution.
Solution: Working with the office manager, the AccessDirect sales professional customized a solution to handle their unique but easily solved challenges. The manager stressed that the calls needed to be distributed to the individual cell phones based on the customized programming. Because of the size of the staff and yard crew, AccessDirect put together a dial by name directory allowing the caller to enter the first three letters of the staff member’s first or last name, preventing a lengthy greeting to wait through and connecting the caller directly to the department or employee in a timely manner. AccessDirect also setup an email delivery of messages for each of the extensions and the emails can be accessed and the message played on their company smart phones making them truly mobile. Their new hosted service was a perfect fit! The auto attendant benefits included increases truck sales by 2,932% in 3 years!
Results: The whole management crew and staff were amazed that they could now take their business calls on their cell phones or wherever they were in the building! They loved their voice messages being emailed to them as a .wav file attachment that allowed them to listen to the customer’s message on the smart phones and blackberry’s. They were thrilled that they could get a new toll free business number and have a professional greeting with call distribution in place within 24 hours of calling AccessDirect. AccessDirect played a vital role in helping this company grow. Communications are the life blood of any business, but when you are just getting started, phone calls must be handled professionally, quickly and at an affordable rate. Call us today and get started with your success tomorrow! 877-599-6500 ext 12.
