When I try to explain what I do to people, the most common reaction is a blank face with the question “what is a PBX?” If you fall into the category of people who do not know what a PBX system is, then today is your lucky day.
PBX, which stands for private branch exchange, is a telephone exchange that works for a specific group of phones (for example a business) rather than an entire phone carrier (for example AT&T).
Historically the term PBX applied to process that the operators would use back when they would have to manually connect the caller via a switchboard. As technology improved the PBX phone system required a lot of expensive equipment as well as a person to maintain the system. But now in the 21st century, we have hosted PBX phone systems.
Our hosted PBX phone systems allow customers to enjoy all of the features that go with the standard PBX systems but for a fraction of the cost. A few of the most common features are…
• Auto Attendant
• Dial by Name Directory
• Call Forwarding
• Custom Greetings (we can even do a professional recording for you)
• Music on Hold
• Daytime and Afterhours Greetings
• Voicemail
• Find Me/ Follow Me
AccessDirect allows for even small businesses who previously could not afford to spend the tens of thousands of dollars it costs to purchase the equipment, to have the opportunity to sound larger.
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