“That which we call a rose
by any other name would smell as sweet.”
-Juliet
Auto attendant, virtual receptionist, hosted pbx. All the same, but what exactly is in these names? Shakespeare alluded to the fact that a name posed does not change the essence of an object. A label does not negate the benefit. So perhaps the question to ask is, what is the benefit?
To understand the benefit, you must first understand the essence. Essentially, the job of a virtual receptionist is to greet current and potential clients with a professional recording, direct callers to the desired department, and deliver messages within seconds of being left.
The perks of an auto attendant are vast. It creates a professional, polished appearance, enables small businesses to seem larger, connect a nationwide corporation through one number, and have messages and faxes delivered to multiple email addresses. The fragrance of this ‘flower’ will linger, regardless of the name you call the program.
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