Virtual receptionist services are the ideal and cost-effective methods for managing telephone calls in small and medium scale business firms. As the name suggests, they eliminate the need for a dedicated telephone operator or call attendant in your office. These services which are provided by hosted PBX companies are proving to be highly economical and effective for companies in the long run, endowing them with a highly professional image.

Enjoy Beneficial Features Similar to Those in Costly PBX Systems

Most of the modern virtual receptionist systems come with lots of attractive features that are normally found only in costlier versions of PBX and auto attendant systems. This system can use the same toll free number of your office phone or can have its own toll free number. The system can be configured to wish your callers with pre-recorded messages and wishes and be made operational throughout the day, thereby providing callers a virtual 24 hr customer care service.

Most virtual receptionist systems available today can support multiple extension numbers and hence easily connect the callers to the corresponding sections of your office without delay. All callers to the systems are provided interactive voice directions to help them reach the required employee in your office. In the absence of the required customer care executive, the system can be preset to automatically connect to alternative telephone numbers including mobiles and residential numbers of your executives.

Create a Better Impression on Your Callers

Virtual receptionist systems can also be utilized for promotional purposes. You can provide callers with audio clips such as information regarding your products and services. Other interactive features available in virtual receptionist systems include voicemail, caller ID, music on hold, daytime and after hours menus, message on email delivery and call transfer, to name a few.

Thus in the growing competitive business environments, the services of virtual receptionist systems becomes indispensable. With a little investment in the virtual receptionist system, you are actually getting the benefits of a virtual private branch telephone exchange at your premises.